- Return Policy
Nazo Fragrances Perfumery currently does not accept any returns or exchanges for any orders that have been placed due to the nature of the products we offer. All of our products are available in a decant or trial size to allow customers to try our products without having to purchase a large amount, we recommend decant/trial size if you are unsure of your selection. If you would like to dispute an order please email us at [email protected]
- Perfumes are non – returnable products.
- Returns / replacement will be only accepted for product received are damaged/ defective by the customer.
- Samples/Decants i.e 20ML are strictly non – returnable/ refundable / exchangeable.
- Customer is liable to ship the product back to our address if any perfume is returned.
- Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.
- Shipping cost is non-refundable for returned, undelivered, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping
- Returns that do not meet the above criteria or are returned without an RMA# may be returned to the customer or destroyed upon request.
- Please Note:If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 2 business days) along with UNBOXING VIDEO (MANDOTARY) at [email protected] or by calling +91 9811005316, Monday to Friday, 11 AM – 6 PM.Please provide the following RMA details:
Customer Name/Email:
Order Number:
Reason for return:
REFUND POLICY
Refunds are subject to approval upon receiving return.
For Refunds, payment will be made to Source Account. Customer is required to share bank details .
Note:
All refunds are made after deducting a small fees of 2.5% (payment gateway associated fees).
For Failed Online Transactions, Refunds are automatically processed to source account and might take upto 7 working days (please note: We do not hold this amount).
ORDER CANCELLATION POLICY
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order.
- Order once placed can be cancelled only within 1 hour of placing order, as we strive to fast dispatch and best delivery service possible.
- To cancel your order email us your Order ID with reason for cancellation on [email protected]